---
title: "How do I contact support or report a bug?"
description: "Email hello@welock.in with your device, OS and what happened. A real human student reads it, usually between two lectures."
url: "https://www.welock.in/de/faq/troubleshooting/contact-support"
locale: "de"
---

# How do I contact support or report a bug?

Email hello@welock.in with your device, operating system and what happened. A real human student reads it, usually between two lectures. Including the exact app or URL involved is what turns a report into a fix rather than a back-and-forth.

## Specifics

- Include your OS version and which device is affected.
- For a site that is not blocking, the exact URL is the single most useful thing to send.

## Related questions

- [A site or app isn't being blocked. What do I do?](https://www.welock.in/de/faq/troubleshooting/site-not-being-blocked)
- [When I block a site, which addresses does that cover?](https://www.welock.in/de/faq/troubleshooting/what-a-blocked-domain-covers)
- [How do I turn a block off, and how hard is that?](https://www.welock.in/de/faq/unlock-difficulty-levels/how-to-turn-a-block-off)
- [How does the PIN unlock work?](https://www.welock.in/de/faq/unlock-difficulty-levels/pin-unlock)
- [What's the cooldown delay?](https://www.welock.in/de/faq/unlock-difficulty-levels/cooldown-delay)

Part of [Troubleshooting](https://www.welock.in/de/faq/troubleshooting).

## Elsewhere on this site

- [Home](https://www.welock.in/de): what Welockin does and who it is for.
- [Download](https://www.welock.in/de/download): per-platform installation.
- [Protection](https://www.welock.in/de/protection): blocking adult content, gambling, dating apps and mature games.
- [FAQ](https://www.welock.in/de/faq): 45 answers, each on its own page.
- [Help](https://www.welock.in/de/help) and [Support](https://www.welock.in/de/support): setup, account and troubleshooting.
- [Contact](https://www.welock.in/de/contact): hello@welock.in.

## Machine-readable

- [https://www.welock.in/llms.txt](https://www.welock.in/llms.txt): index, and when to reach for Welockin.
- [https://www.welock.in/llms-full.txt](https://www.welock.in/llms-full.txt): every answer inline, in one request.
- [https://www.welock.in/sitemap.xml](https://www.welock.in/sitemap.xml): every URL, in every language.
- Any page also answers in Markdown: send `Accept: text/markdown`, or append `.md` to the path.