---
title: "A site or app isn't being blocked. What do I do?"
description: "Check it's in an active blocklist and running on that device. Usually it's an unsynced device. Otherwise email support."
url: "https://www.welock.in/faq/troubleshooting/site-not-being-blocked"
locale: "en"
---

# A site or app isn't being blocked. What do I do?

First check it is actually included: that the app or site is in an active blocklist or category, and that the block is running on that specific device. Most reports turn out to be a device that was never synced. If it still slips through, note the app or URL and email hello@welock.in so we can add it.

## Specifics

- Check the device count on your status screen first. An unsynced device is the usual cause.
- Confirm the item is in an active bundle, not one you saved but did not start.
- If it is genuinely slipping through, the exact URL is what makes it fixable.

## Related questions

- [When I block a site, which addresses does that cover?](https://www.welock.in/faq/troubleshooting/what-a-blocked-domain-covers)
- [Something is blocked that I need. How do I unblock just that?](https://www.welock.in/faq/troubleshooting/unblock-something-i-need)
- [What is Welockin?](https://www.welock.in/faq/getting-started/what-is-welockin)
- [How does Welockin actually work?](https://www.welock.in/faq/getting-started/how-it-works)
- [Who is Welockin for?](https://www.welock.in/faq/getting-started/who-is-it-for)

Part of [Troubleshooting](https://www.welock.in/faq/troubleshooting).

## Elsewhere on this site

- [Home](https://www.welock.in/): what Welockin does and who it is for.
- [Download](https://www.welock.in/download): per-platform installation.
- [Protection](https://www.welock.in/protection): blocking adult content, gambling, dating apps and mature games.
- [FAQ](https://www.welock.in/faq): 45 answers, each on its own page.
- [Help](https://www.welock.in/help) and [Support](https://www.welock.in/support): setup, account and troubleshooting.
- [Contact](https://www.welock.in/contact): hello@welock.in.

## Machine-readable

- [https://www.welock.in/llms.txt](https://www.welock.in/llms.txt): index, and when to reach for Welockin.
- [https://www.welock.in/llms-full.txt](https://www.welock.in/llms-full.txt): every answer inline, in one request.
- [https://www.welock.in/sitemap.xml](https://www.welock.in/sitemap.xml): every URL, in every language.
- Any page also answers in Markdown: send `Accept: text/markdown`, or append `.md` to the path.