--- title: "Troubleshooting Welockin" description: "Fixes for the common problems: something not being blocked, devices not syncing, unblocking what you need, and how to reach a human." url: "https://www.welock.in/fr/faq/troubleshooting" locale: "fr" --- # Troubleshooting Welockin Something not blocking, devices out of sync, or a block you need lifted: the common problems and what to do about each. 6 questions answered. ## A site or app isn't being blocked. What do I do? First check it is actually included: that the app or site is in an active blocklist or category, and that the block is running on that specific device. Most reports turn out to be a device that was never synced. If it still slips through, note the app or URL and email hello@welock.in so we can add it. - Check the device count on your status screen first. An unsynced device is the usual cause. - Confirm the item is in an active bundle, not one you saved but did not start. - If it is genuinely slipping through, the exact URL is what makes it fixable. Source: https://www.welock.in/fr/faq/troubleshooting/site-not-being-blocked ## When I block a site, which addresses does that cover? On Windows, the domain you enter includes that address and its subdomains. youtube.com includes music.youtube.com; vercel.app includes projects hosted under vercel.app. A narrower entry covers only its own branch. A separate domain such as amazon.fr is not a subdomain of amazon.com. DNS protection keeps limited technical exceptions, and an automatic visual layer adds protection in a compatible browser's active window. - Typing a narrower address blocks less, on purpose: music.youtube.com blocks that address and its own subdomains, and leaves the rest of YouTube alone. - Shared hosting follows the same rule. Entering vercel.app includes every project under that domain; entering project.vercel.app includes only that project and its own subdomains. - A small set of essential service addresses, such as those used to sign your computer in, remain protected through technical exceptions. Those exceptions do not limit an entire hosting platform to its exact address. - The visual layer runs automatically during an applicable blocking session and complements DNS protection. It acts in the active browser window when the address bar can be identified safely; it does not cover every browser or background tab. - Under a hard lock, your domain rules stay in place until the lock ends. Review the services you need before starting one; the technical exceptions still apply. - Coverage also depends on how a site or app connects. An app using its own name resolution may bypass system DNS protection, so neither layer is a guarantee against every access method. Source: https://www.welock.in/fr/faq/troubleshooting/what-a-blocked-domain-covers ## Something is blocked that I need. How do I unblock just that? If you are on a gentle level like a PIN or cooldown, remove that app or site from your list, or briefly unlock to adjust it. Under a hard or Nuclear lock it stays blocked until the lock ends, by design. Which is why it is best to block only the things genuinely harming your focus. - Under Nuclear Mode there is no exception mechanism, not even for support. - Before arming a hard lock, walk through your week and check nothing essential is on the list. - On Windows a blocked site can also block known regional versions, such as amazon.de with amazon.com: check those too before arming a hard lock. - Blocking a whole category can sweep up something you rely on; individual picks are safer for a first hard lock. Source: https://www.welock.in/fr/faq/troubleshooting/unblock-something-i-need ## My devices aren't syncing: a block isn't showing up everywhere. Make sure each device is added to Welockin and connected, then give it a moment to sync. If a device is still out of step, restart the app on that device. Still stuck? Email hello@welock.in with the device and OS and a human will pick it up. - Your status screen shows how many devices are covered. Compare that to how many you own. - Restarting the app on the lagging device resolves most cases. - Fix syncing before arming Nuclear Mode, not after. Source: https://www.welock.in/fr/faq/troubleshooting/devices-not-syncing ## What does the screen look like when I open something that's blocked? A clean, minimal block screen with Welockin's padlock, a simple 'this is locked' moment rather than a nagging wall of text. Peep, the mascot, may or may not judge you gently. The screen is deliberately calm: shame is not what makes a block work. - No countdown of how many times you tried, and no lecture. - The same screen appears on every device, so the experience is consistent. Source: https://www.welock.in/fr/faq/troubleshooting/what-the-blocked-screen-looks-like ## How do I contact support or report a bug? Email hello@welock.in with your device, operating system and what happened. A real human student reads it, usually between two lectures. Including the exact app or URL involved is what turns a report into a fix rather than a back-and-forth. - Include your OS version and which device is affected. - For a site that is not blocking, the exact URL is the single most useful thing to send. Source: https://www.welock.in/fr/faq/troubleshooting/contact-support ## Elsewhere on this site - [Home](https://www.welock.in/fr): what Welockin does and who it is for. - [Download](https://www.welock.in/fr/download): per-platform installation. - [Protection](https://www.welock.in/fr/protection): blocking adult content, gambling, dating apps and mature games. - [FAQ](https://www.welock.in/fr/faq): 45 answers, each on its own page. - [Help](https://www.welock.in/fr/help) and [Support](https://www.welock.in/fr/support): setup, account and troubleshooting. - [Contact](https://www.welock.in/fr/contact): hello@welock.in. ## Machine-readable - [https://www.welock.in/llms.txt](https://www.welock.in/llms.txt): index, and when to reach for Welockin. - [https://www.welock.in/llms-full.txt](https://www.welock.in/llms-full.txt): every answer inline, in one request. - [https://www.welock.in/sitemap.xml](https://www.welock.in/sitemap.xml): every URL, in every language. - Any page also answers in Markdown: send `Accept: text/markdown`, or append `.md` to the path.