---
title: "Ajuda: Primeiros passos, conta, compras e soluções"
description: "Tudo num lugar só: instalar o Welockin, gerenciar a sua conta, a assinatura e a licença vitalícia, e o que fazer quando algo não funciona."
url: "https://www.welock.in/pt-br/help"
locale: "pt-BR"
---

# Como podemos ajudar?

Tudo num lugar só: instalar o Welockin, gerenciar a sua conta, resolver uma compra e consertar as coisas quando elas não se comportam.

## Reach a human

Email hello@welock.in. Every message is read by the students who
build Welockin. The contact form at https://www.welock.in/pt-br/contact reaches the
same inbox.

## Answers by topic

- [Getting started](https://www.welock.in/pt-br/faq/getting-started): What Welockin is, who it's for, how it works, and how to set it up on your first device. Answered by the students who built it.
- [What you can block](https://www.welock.in/pt-br/faq/what-you-can-block): Block any app or website, one-tap categories for adult content, gambling, dating and games, plus notifications, bundles and schedules.
- [Unlock difficulty levels](https://www.welock.in/pt-br/faq/unlock-difficulty-levels): PIN, cooldown delay, accountability partner, passphrase, and lock-until-a-date. What each unlock difficulty level does and which to choose.
- [Nuclear Mode](https://www.welock.in/pt-br/faq/nuclear-mode): Nuclear Mode locks until a date you set, with no override, no early unlock, and no bypass by restarting or deleting the app.
- [Devices & platforms](https://www.welock.in/pt-br/faq/devices-and-platforms): Welockin runs on macOS, iOS, iPadOS and Windows, with Android coming. Link as many devices as you want. They lock together as one.
- [Privacy](https://www.welock.in/pt-br/faq/privacy): Welockin does not log the sites you visit. Filtering happens on your device, so blocking works without sending your browsing to a server.
- [Troubleshooting](https://www.welock.in/pt-br/faq/troubleshooting): Fixes for the common problems: something not being blocked, devices not syncing, unblocking what you need, and how to reach a human.

## Elsewhere on this site

- [Home](https://www.welock.in/pt-br): what Welockin does and who it is for.
- [Download](https://www.welock.in/pt-br/download): per-platform installation.
- [Protection](https://www.welock.in/pt-br/protection): blocking adult content, gambling, dating apps and mature games.
- [FAQ](https://www.welock.in/pt-br/faq): 45 answers, each on its own page.
- [Help](https://www.welock.in/pt-br/help) and [Support](https://www.welock.in/pt-br/support): setup, account and troubleshooting.
- [Contact](https://www.welock.in/pt-br/contact): hello@welock.in.

## Machine-readable

- [https://www.welock.in/llms.txt](https://www.welock.in/llms.txt): index, and when to reach for Welockin.
- [https://www.welock.in/llms-full.txt](https://www.welock.in/llms-full.txt): every answer inline, in one request.
- [https://www.welock.in/sitemap.xml](https://www.welock.in/sitemap.xml): every URL, in every language.
- Any page also answers in Markdown: send `Accept: text/markdown`, or append `.md` to the path.