Troubleshooting
How do I contact support or report a bug?
Email hello@welock.in with your device, operating system and what happened. A real human student reads it, usually between two lectures. Including the exact app or URL involved is what turns a report into a fix rather than a back-and-forth.
What that means in practice
- Include your OS version and which device is affected.
- For a site that is not blocking, the exact URL is the single most useful thing to send.
Related questions
A site or app isn't being blocked. What do I do?When I block a site, which addresses does that cover?How do I turn a block off, and how hard is that?How does the PIN unlock work?What's the cooldown delay?
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