FAQ
Troubleshooting Welockin
Something not blocking, devices out of sync, or a block you need lifted: the common problems and what to do about each.
6 questions answered.
A site or app isn't being blocked. What do I do?
First check it is actually included: that the app or site is in an active blocklist or category, and that the block is running on that specific device. Most reports turn out to be a device that was never synced. If it still slips through, note the app or URL and email hello@welock.in so we can add it.
When I block a site, which addresses does that cover?
On Windows, the domain you enter includes that address and its subdomains. youtube.com includes music.youtube.com; vercel.app includes projects hosted under vercel.app. A narrower entry covers only its own branch. A separate domain such as amazon.fr is not a subdomain of amazon.com. DNS protection keeps limited technical exceptions, and an automatic visual layer adds protection in a compatible browser's active window.
Something is blocked that I need. How do I unblock just that?
If you are on a gentle level like a PIN or cooldown, remove that app or site from your list, or briefly unlock to adjust it. Under a hard or Nuclear lock it stays blocked until the lock ends, by design. Which is why it is best to block only the things genuinely harming your focus.
My devices aren't syncing: a block isn't showing up everywhere.
Make sure each device is added to Welockin and connected, then give it a moment to sync. If a device is still out of step, restart the app on that device. Still stuck? Email hello@welock.in with the device and OS and a human will pick it up.
What does the screen look like when I open something that's blocked?
A clean, minimal block screen with Welockin's padlock, a simple 'this is locked' moment rather than a nagging wall of text. Peep, the mascot, may or may not judge you gently. The screen is deliberately calm: shame is not what makes a block work.
How do I contact support or report a bug?
Email hello@welock.in with your device, operating system and what happened. A real human student reads it, usually between two lectures. Including the exact app or URL involved is what turns a report into a fix rather than a back-and-forth.