Troubleshooting

A site or app isn't being blocked. What do I do?

First check it is actually included: that the app or site is in an active blocklist or category, and that the block is running on that specific device. Most reports turn out to be a device that was never synced. If it still slips through, note the app or URL and email hello@welock.in so we can add it.

What that means in practice

  • Check the device count on your status screen first. An unsynced device is the usual cause.
  • Confirm the item is in an active bundle, not one you saved but did not start.
  • If it is genuinely slipping through, the exact URL is what makes it fixable.

Related questions

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